Customer Service Agreements
Terms & Conditions
Terms and Conditions
Effective Date: May 2024
Welcome to House of Christie ("we," "our," or "us"). By accessing or using our website www.houseofchristie.co.uk (the "Website") and services, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully below. If you do not agree to these Terms, you should not use our Website or services.
Privacy Policy
Privacy Policy for House of Christie
Effective Date: May 2024
House of Christie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houseofchristie.co.uk, use our services, or interact with us. Please read this policy below carefully to understand our views and practices regarding your personal data and how we will treat it.
Returns & Exchanges
Returns Policy for House of Christie
Effective Date: May 2024
At House of Christie, we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a flexible returns policy in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Please read the details below to understand how to return items purchased from www.houseofchristie.co.uk.
Terms & Conditions
Welcome to House of Christie T/A Design Architec Ltd. ("we," "our," or "us"). By accessing or using our website www.houseofchristie.co.uk (the "Website") and services, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, you should not use our Website or services.
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1. Use of the Website
a. Eligibility:
You must be at least 18 years old or the age of majority in your jurisdiction to use our Website or engage our services.
b. Permitted Use:
You may use our Website only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Website in a way that violates applicable laws or regulations.
Attempt to gain unauthorized access to the Website or its related systems.
Use the Website for any fraudulent or harmful activity.
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2. Services Offered
We provide interior design services and resources, including consultations, design concepts, and product recommendations. Specific terms for these services may be provided in separate agreements or contracts.
a. Accuracy of Information:
We strive to provide accurate and up-to-date information on our Website. However, we do not guarantee the completeness, accuracy, or reliability of any information, including pricing and availability.
b. Service Modifications:
We reserve the right to modify, suspend, or discontinue any part of the Website or services without prior notice.
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3. User Accounts
a. Account Creation:
If you create an account on our Website, you agree to provide accurate and complete information.
b. Account Security:
You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your account.
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4. Payments and Refunds
a. Payments:
All payments for our services or products must be made through the payment methods specified by House of Christie T/A Design Architec Ltd.
b. Refunds:
Refund policies for services or products will be outlined in the specific agreements or terms applicable to those services.
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5. Intellectual Property
a. Ownership:
All content on the Website, including text, images, logos, and designs, is owned by or licensed to House of Christie T/A Design Architec Ltd and is protected by intellectual property laws.
b. Restrictions:
You may not reproduce, distribute, or create derivative works of any content on the Website without our prior written permission.
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6. Third-Party Links
Our Website may include links to third-party websites or services. We do not control or endorse these third parties and are not responsible for their content, policies, or practices.
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7. Limitation of Liability
To the fullest extent permitted by law:
House of Christie T/A Design Architec Ltd. is not liable for any indirect, incidental, or consequential damages arising out of your use of the Website or services.
Our total liability for any claim arising from your use of the Website or services will not exceed the amount you paid for the service or product in question.
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8. Indemnification
You agree to indemnify and hold House of Christie T/A Design Architec Ltd. harmless from any claims, damages, or expenses arising out of your breach of these Terms or misuse of the Website.
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9. Termination
We reserve the right to suspend or terminate your access to the Website or services at our sole discretion, without prior notice, if you violate these Terms.
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10. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Effective Date." Continued use of the Website signifies your acceptance of the revised Terms.
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11. Contact Us
If you have questions or concerns about these Terms, please contact us at:
House of Christie
+44 77 9919 8212
By using our Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy
House of Christie T/A Design Architec Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.houseofchristie.co.uk, use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
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1. Information We Collect
We may collect and process the following types of information:
a. Personal Information:
Name, email address, phone number, and other contact details you provide through our forms.
Payment information if you purchase services or products.
b. Non-Personal Information:
Information about your browser, device, and IP address.
Details of your visits to our website, such as traffic data, location data, and communication data.
c. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your experience and gather information about visitors and visits to our website.
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2. How We Use Your Information
We use your information to:
Provide, operate, and improve our website and services.
Communicate with you regarding inquiries, services, or updates.
Process payments and manage transactions.
Customize your experience on our website.
Comply with legal obligations or enforce our terms and conditions.
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3. How We Share Your Information
We do not sell your personal information. However, we may share your data with:
Service Providers: Third parties who assist in operating our website, conducting our business, or providing services to you.
Legal Obligations: Authorities if required by law or to protect the rights, property, or safety of our company or others.
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4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system can be completely secure, and we cannot guarantee absolute security.
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5. Your Choices
You have the right to:
Access, update, or delete your personal data.
Opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails.
Disable cookies in your browser settings.
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6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your data.
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7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
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8. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the website signifies your acceptance of any changes.
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9. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
House of Christie
+44 77 9919 8212
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By using our website, you consent to this Privacy Policy. Thank you for trusting House of Christie with your personal information.
Returns & Exchanges
At House of Christie T/A Design Architec Ltd., we aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a flexible returns policy in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Please read the details below to understand how to return items purchased from www.houseofchristie.co.uk.
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1. Your Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, without providing a reason. If you wish to exercise this right:
Notify us in writing within 14 days of delivery by emailing info@houseofchristie.co.uk or using our contact form.
Once notified, you have an additional 14 days to return the items to us at your own expense.
We will issue a full refund, including any standard delivery charges to you, within 14 days of receiving the returned items or proof of return. Return shipment and cost for any return shipment fees is your responsiblity.
Note: We reserve the right to deduct from your refund if the item shows signs of use or damage beyond what is necessary to establish its nature, characteristics, and functionality.
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2. Returns Policy for Non-Faulty Items
We accept returns for non-faulty items within 30 days of delivery, provided they meet the following conditions:
Items must be unused and in their original packaging.
A valid proof of purchase must be provided (e.g., order confirmation email or receipt).
Exclusions: Certain items cannot be returned unless faulty:
Made-to-order or personalised items.
Perishable goods or hygiene-sensitive products (e.g., bedding, unless unopened).
To arrange a return, please contact us at info@houseofchristie.co.uk or call +44 77 9919 8212. Return shipment and the cost of return shipping for non-faulty items is your responsibility unless otherwise agreed.
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3. Faulty or Damaged Items
If your order arrives faulty, damaged, or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact us within 30 days of delivery to report the issue, providing photographs of the fault or damage where possible.
Items should be checked at the time of delivery and any faults reported prior to signing acceptance for the goods.
For items that develop a fault within six months of purchase, we will arrange a repair or replacement. If this is not possible, a refund will be issued.
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4. How to Return Items
1. Contact Us: info@houseofchristie.co.uk to initiate the return process.
2. Package Securely: Ensure items are securely packaged to prevent damage in transit. Include your order details inside the package.
3. Arrange Shipping: For non-faulty returns, you are responsible for arranging shipping. For faulty items, we will provide a prepaid return label or arrange collection.
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5. Refunds
Refunds will be processed to your original payment method within 14 days of receiving the returned items. For cancellations under the Consumer Contracts Regulations, standard delivery costs will also be refunded. Additional delivery charges (e.g., express shipping) are non-refundable.
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6. International Returns
If you are returning items from outside the UK, you are responsible for all return shipping costs and any customs duties or fees incurred. Please clearly mark the package as "RETURNED GOODS" to avoid delays.
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7. Additional Information
For any questions about our returns policy, please contact us at:
Email: info@houseofchristie.co.uk
Phone: +44 77 9919 8213
This policy does not affect your statutory rights. For more details, please refer to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.